Openings >> IBM BPM Manager
IBM BPM Manager
Summary
Title:IBM BPM Manager
ID:274544-CHNJ
Department:Cherry Hill NJ
Security Clearance:N/A
Description
Immediate Fill


Responsibilities:
  • 10-15 Years of experience in BPM space and experience in Program Management
  • Experience handling large BPM migrations
  • Develop and maintain effective proactive relationships and communications with clients to ensure a successful client experience
  • Overcome client and internal obstacles to ensure timely completion and obtain department objectives
  • Proactively solicit client feedback during the implementation process to ensure satisfaction and ensure targeted usage metrics are met
  • Provide feedback to the BPM team to identify opportunities or corrective actions for all production projects.
  • Maintain customer scorecard and suite of metrics to track project milestones and usage standards.
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