IBM BPM Manager
|Title:||IBM BPM Manager|
|Department:||Cherry Hill NJ|
- 10-15 Years of experience in BPM space and experience in Program Management
- Experience handling large BPM migrations
- Develop and maintain effective proactive relationships and communications with clients to ensure a successful client experience
- Overcome client and internal obstacles to ensure timely completion and obtain department objectives
- Proactively solicit client feedback during the implementation process to ensure satisfaction and ensure targeted usage metrics are met
- Provide feedback to the BPM team to identify opportunities or corrective actions for all production projects.
- Maintain customer scorecard and suite of metrics to track project milestones and usage standards.